Ergonomc LLC currently ships exclusively within the United States. We are committed to expanding our reach and will update our shipping policy as we broaden our shipping regions.
2. Shipping Costs
Shipping costs vary depending on the product and ongoing promotions. Final shipping costs will be clearly detailed at the checkout page. Occasionally, we offer free shipping promotions on certain products, which will also be specified during the checkout process.
3. Delivery Times
All orders are fulfilled through Amazon Multi-Channel Fulfillment and are subject to Amazon's standard delivery times, which typically range from 2 to 10 days. Please note that delivery times can vary based on location, time of order, and other logistical factors.
4. Order Processing Times
Orders are processed within 6 to 72 hours after being placed. Processing times are necessary to ensure your order is packed accurately and ready for shipment.
5. Handling of Lost or Damaged Packages
In the unfortunate event that your package is lost or arrives damaged, our resolution process follows Amazon's standard policies for lost or damaged packages. We encourage customers to contact us at support@ergonomc.com as soon as any issue arises so that we can assist you promptly and efficiently.
6. Tracking Information
Once your order is shipped, you will receive a tracking ID via email. This ID can be used to track your order through the carrier’s website, providing you with real-time updates on your shipment's status.
7. Customer Service Contact Information
For any shipping-related inquiries, please contact our customer service team at support@ergonomc.com. Our team is dedicated to assisting you with any questions or concerns you may have regarding your order.
8. Returns and Exchanges
If you are not completely satisfied with your purchase, you may return the item within 30 days in a Resalable condition to the address provided by our support team. Customers are responsible for the shipping costs associated with returning the item. Please contact our support team to initiate a return or exchange, and we will guide you through the steps and provide the necessary return address. For detailed information, please refer to Terms & Conditions.
Our goal at Ergonomc LLC is to ensure a smooth and satisfactory shopping experience, from browsing and ordering to receiving your products. For any further information or specific questions not covered by this policy, please do not hesitate to get in touch with our customer service team.
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